Shipping policy

Shipping & Fulfillment Policy

Thank you for partnering with and shopping at Black Canadiana. Please review our shipping, delivery, and service fulfillment terms below. By placing an order or securing our professional services, you agree to these terms.

1. Merch & Apparel Shipping

  • Processing Times: All physical merch orders (apparel and accessories) are processed within 2–5 business days before tracking information is generated.
  • Delivery Estimates: Shipping times provided at checkout are estimates only and are not guaranteed. BLK CND is not liable for shipping carrier delays, customs holdups, or lost packages once the items leave our facility in Calgary, Alberta, CANADA.
  • Risk of Loss: The title and risk of loss for all physical items pass to you, the buyer, upon our delivery of the goods to the shipping carrier.

2. Digital Products & Publications

All digital content, digital publications, and downloadable media are fulfilled instantly via the email address provided at checkout. Please ensure your contact details are accurate, as digital assets are deemed fully delivered upon transmission.

3. Service Fulfillment (Advertising, Sponsorships, & Consultation)

Professional services—including advertising slots, brand sponsorships, event marketing activations, and strategic creative/cultural consultations—will be executed strictly in accordance with the signed Statement of Work (SOW) or agreed-upon project scope.

Service delivery timelines, milestones, and publication dates will be mutually established prior to campaign launch.

Strict "No Refunds, No Returns" Policy

To protect our independent media operations, Black Canadiana operates under a strict "All Sales Final" policy. We do not offer discretionary refunds, returns, or cancellations for buyer’s remorse, incorrect sizing choices, or shifting corporate marketing plans.

We will only honor exceptions under the following two strict legal conditions:

Exception A: Damaged or Defective Merchandise

If a physical merch item arrives damaged, defective, or if you received the completely wrong item, you must notify us within 30 days of delivery at info@blackcanadiana.ca.

  • You must provide your order number and clear photographic proof of the manufacturing defect or damage.
  • If verified and approved, we will issue a replacement or store credit. Items sent back to us without prior approval will be automatically rejected.

Exception B: Incomplete Professional Services

Fees paid for advertising, sponsorships, event marketing, or cultural consultation are strictly non-refundable once work has commenced.

  • A refund or partial credit will only be evaluated if Black Canadiana fails to complete the service as explicitly detailed in the agreed-upon project scope.
  • If a project scope cannot be fulfilled due to an omission on our part, our liability is strictly limited to the portion of the service that was left uncompleted.

Contact & Claims

For all shipping inquiries or to report a damaged item/service discrepancy, please contact our administrative team directly at info@blackcanadiana.ca.